Kigio Plaza 3rd Floor,
Suite 50, Thika, Kenya
+254 720 230583
info@creativejayax.co.ke
support@creativejayax.co.ke
Oseko & Ouma Advocate
AboutThe Client
A large listed company had internal I.T managing the I.T of the company. Jayax came in and provided SLA’s around business aligned I.T processes. A solid infrastructure and methodology deployed in place to ensure the business could achieve its objectives. The cost of this has increased for the company but it no longer has to worry about I.T and the problems related to it.
About this project
Identified Business Issue
Support issues internally. Unhappy users with service calls taking too long and being lost.
Jayax Assessment
No framework exists whereby the customer can log, proactively monitor and manage calls with a built in Priority and Service Level. No proactive approach to systems, monitoring and no reporting or dashboards to provide management snapshots of what is going on.
Jayax Solution
To provide a Service Desk with built in SLA and reporting. To implement proactive monitoring based on detailed problem analysis feedback from the service desk system.
Industry
Corporate Services (Lawsuits , legal , General)
Number of Users
30
What the Customer Says
From the onset, we did not believe this could work but after a while, we saw how committed Jayax was in achieving its goals. We went from having an in-sourced, cost center, which no one really knew how to run, to being an outsourced highly efficient machine. Jayax and their I.T are an integral part of the business and we make sure we align I.T with the business. If we had not done this, I do not believe the business could have achieved its goals.